Selective has partnered with Ting to help you protect your family and home. Ting is proven to help prevent electrical fires, which are some of the most devastating types of house fires. Ting includes a simple, secure, smart plug-in sensor and five years of electrical fire monitoring service for free to policyholders.

Selective is offering policyholders a Ting device and five-year monitoring service for free. After the initial five-year service period, Selective will communicate any potential program updates.

A policy premium discount is not available at this time.

No, using Ting will not impact your insurance coverage or premium.

Installing Ting is fast and simple. It typically takes 2 minutes to install and activate the service. Ting is designed to be entirely do-it-yourself (DIY), no matter your technology comfort or skill level. Download the Ting Sensor app from the Google Play™ Store or Apple® App Store®, and the app will guide you through the setup process.

To install Ting, you need a smartphone and a 24/7 Wi-Fi connection with internet access. The Ting Sensor app is not compatible with desktop or laptop computers.

The Ting Sensor app must be installed and active throughout your Ting Service period to: (1) install the Ting sensor and (2) keep you informed of important electrical events and electrical fire hazards in your home. The Ting Sensor app must be installed on a smartphone or compatible smart device.

Ting is a connected, smart home system and service. Your Ting sensor requires a Wi-Fi connection to communicate electrical hazards to Ting's secure servers. A constant Wi-Fi connection is also required to keep the sensor software secure and up to date.

Ting should be installed within 10 days of receipt to start protecting your family and home.

No. Ting is a smart home service with an intelligent plug-in sensor. The Ting Sensor app is required to install the Ting sensor and keep you informed after you've activated your Ting service. Most importantly, if a fire hazard is identified, the service includes access to the Ting Fire Safety team who will lead you through every step to resolve the hazard and keep you safe. The Ting service also includes a $1,000 Ting Credit to support fire hazard remediation.

Ting monitors your electrical system and what's plugged into it for the main precursors to electrical fires, micro-arcs, and sparks that develop in faulty wires, loose connections, and faulty appliances or devices. These signals usually develop over weeks and months, so Ting is designed to provide you with advanced warnings to address these hazards before they can develop into an electrical fire.

Ting does not contain technology such as microphones, cameras, or motion detectors.

Over the past several years, with more than 14,000 home fires prevented, Ting's false alarm rate has been effectively 0%. Ting helps prevent potentially devastating fires in dozens of homes across the U.S. each day, which means when Ting detects unusual activity, it is real.

No hazards on day 1 is always a good thing. Whether your home is old or new, electrical hazards can develop anytime from age, use, wear, deterioration, vibration, DIY projects, water leaks, and so on. And, once a hazard develops, the signals it generates are random and unpredictable. Many hazards develop slowly over time and surface sporadically based on power consumption, the addition of appliances or devices in your home, and other factors. In many cases, the homeowner would not see any signals before a fire develops. By keeping Ting installed, your electrical network is consistently monitored for any hazards that may appear over time.

If Ting detects a fire hazard in your home, you will receive: (1) an App Notification, (2) a personal text from a Ting Fire Safety Engineer, (3) a personal phone call from a Ting Fire Safety Engineer, and (4) a personal email. While we hope that you never receive a Ting fire hazard notification, if you do, it is imperative to respond immediately to the Ting Fire Safety Team as your house is in danger.

When a fire hazard is detected, an experienced Ting Fire Safety Engineer will walk you through the details of the hazard that Ting has identified, along with a plan to resolve the hazard. If needed, a visit from a licensed electrician will be coordinated with you to find and fix the hazard. Repair credit includes a lifetime total of $1,000 credit toward the remediation of faults within the home identified by Ting Service, subject to limitations. Repair credit is applicable to labor only for qualified repairs performed by authorized contractors only.

The Ting service works with an extensive network of authorized independent licensed electricians across the United States who are trained to find, diagnose, and fix the types of hazards that Ting identifies. All authorized electricians are professionally licensed, provide electrical services in your local area, and have been trained on how Ting works. Except for administering your Ting remediation service, no authorized electricians are compensated by Ting. When a Ting electrician is needed to mitigate a fire hazard, rest assured that their sole purpose is to find and fix an electrical hazard before it can ignite a fire in your home. When the electrician is onsite at your home, they will coordinate with the expert Ting Fire Safety Team to ensure the visit is as efficient as possible and the hazard is found and fixed.

In many cases, remediation of the hazard means stopping the use of a failing or faulty device, such as a heating blanket, laptop power supply, sump pump, lamp, space heater, or pet feeder (all of these are real examples, among many more). In other cases, a hazard may require professional remediation. If needed and with your approval, an electrician will be scheduled to visit your home and work with the Ting Fire Safety Team to find and fix the specific hazard.

If service is required to repair a Ting-identified fire hazard, you can use your preferred licensed electrician. In this case, it is required that your electrician contact and coordinate with the Ting Fire Safety Team before visiting your home for the Ting Service Credit to be applicable.

Ting uses special remote diagnostic tools and real-time data from your Ting sensor during on-site service. A Ting Fire Safety Team engineer moderates the diagnostic process via phone consultation with the on-site electrician to verify the specific hazard has been found and fixed. Ting Fire Safety Team support ensures the electrician's visit is efficient.

Yes. If an electrical fire hazard is known to be on your electrical service's utility side, your utility provider is ordinarily responsible for the repair and associated costs. In this case, the Ting Fire Safety Team will guide you on how to engage your utility and get the required attention for your home's electrical supply and connection to your utility provider's electric distribution system.

No. A breaker typically trips when a circuit's wiring has a "short" or overload condition. In this case, the circuit breaker is the safety mechanism. Ting is not designed to detect short circuits, which can cause breakers to trip. Remember, if your breaker keeps tripping, do not reset it; contact a qualified electrician.

Most homes in the U.S. have one main electrical panel and only require a single Ting sensor for whole-home coverage. If your home happens to have more than one main electrical panel, as described here, an additional Ting sensor will be required for each additional main panel. Contact the Ting Customer Care Team at help@whiskerlabs.com for more information to determine the appropriate action plan. If Whisker Labs determines you need an additional Ting sensor, Selective will cover the extra sensor and monitoring.

The Ting Sensor app only uses your smartphone's location during installation to validate the address for your Ting Service. After that, your phone's location is not required for Ting to operate. The precise location where Ting is installed is very important to ensure the Ting Service is accurate, as local weather and utility grid information are used to identify certain fire hazards.

Following Ting activation, electrical events detected by your Ting sensor are shared with Selective. If a fire hazard is identified, a summary of the hazard is shared with Selective.

Ting only shares data required to deliver the Ting service. Otherwise, none of your personal information or sensor data is shared with 3rd parties. If professional remediation is required for an identified hazard in coordination with you, Ting shares your name, address, and phone number with the Ting-authorized electrician to facilitate scheduling the on-site repair. When an electrical fire hazard is identified as originating from your Electric Utility, the Ting Fire Safety Team may share a summary of Ting sensor data with your Utility to support their effort to fix the hazard outside your home. In severe cases or in wildfire-prone areas, Ting may also share anonymized Ting data across a region with First Responders to support mitigation and response efforts.

Please visit the Ting Privacy Policy for more details.

The Ting sensor, the Ting Sensor app, and the Ting servers undergo regular, rigorous vulnerability and penetration tests by an independent, accredited third-party security firm.

Find out more about how Whisker Labs secures Ting and protects your privacy.